Revitalize NatWest's beloved AI assistant, Cora, while ensuring seamless integration with their new design system and boosting user interaction.

My approach:

• User-centered design: Collaborated with a UX lead to conduct user interviews and empathize with customer needs.

• Intuitive navigation & clarity: Streamlined navigation flows, enhanced message presentation, and reimagined UI components for effortless interaction.

• Crafted for motion: Designed not just static UI elements but also interactive prototypes showcasing user flows. This facilitated user testing and refined the experience before development, ensuring a smooth transition.